At GenxResources, we are committed to maintaining transparency and fairness in our business practices. This Refund Policy outlines the limited circumstances under which refunds may be considered.
Refund Eligibility
Refunds may be issued only in the following situations:
Duplicate payment made by the customer
Payment received but the order was not dispatched due to product unavailability
Technical or processing error resulting in incorrect billing
All refund requests are subject to internal review and approval.
Non-Refundable Situations
Refunds will not be provided in the following cases:
Orders that have already been dispatched
Delays caused by courier services, customs inspections, or regulatory processes
Shipments held, delayed, refused, or seized by customs authorities
Incorrect or incomplete delivery information provided by the customer
Changes in local import laws, regulations, or prescription requirements
No Return Policy
Due to safety, hygiene, and regulatory reasons, returns of medicines are not accepted once shipped.
Refund Processing Time
Approved refunds are typically processed within 7–10 business days.
Processing time may vary depending on the payment method or financial institution.
Important Notice
International shipments are subject to destination-country regulations. Customers are responsible for ensuring compliance with all applicable import laws. Refunds will not be issued for issues arising from regulatory non-compliance.